October 4, 2019
KI Convention Center
Session 1: How To Learn What People Say about Your Culture
Session 2: Hands-on Workshop on Developing a Culture of Listening
Karen Adams, Vice President, Market Intelligence, Love & Company and Tim Bracken, Vice President, Love & Company
October 4, 8:15 am-9:45 am and continuing with a session from 10:00 am to 11:30 am
Session 1 Description:
Learn how to take the “temperature” of your residents’, prospects’ and other stakeholders’ impression of your organization, and how it matches your impression of the culture. In addition, find out what traditional and cutting edge tools and techniques you can use to effectively explore those impressions.
Session 2 Description:
This hands-on session helps organizations develop a culture of listening via a workshop format. Participants will create questioning strategies that explore their current culture and prepare for future residents by asking questions that generate reliable, honest feedback. The workshop closes with strategies for marketing the community’s culture more effectively and accurately.