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Like many of you who have had interviews for sales positions, you’d often get thrown a question like, “Sell me this pen.” And you had to demonstrate your sales skills to convince the interviewer that you could easily sell him his own pen. But, I think the better...
By Susan Dolton, Vice President of Sales Services Many marketing directors of Life Plan Communities are starting to panic. Matrixcare has announced that their support of REPs will cease in June 2018. REPs has been the industry standard so this announcement has left...
In this episode, Chris Carruthers, Vice President of Health Services Marketing, talks with Dan Rexford, Vice President of Senior Living, Builders Design, about the importance of model residences in senior living communities. For additional insights and...
By Tom Mann, Principal, Executive Vice President So, there are a lot of marketing “experts” running around singing the praises of digital advertising and marketing automation and how it’s the next big thing for senior living. Can you believe the hype? Here are a few...
By Tom Mann, Principal, Executive Vice President As consultants who specialize in sales and marketing of senior housing, Love & Company’s sales specialists spend their time training Life Plan Community clients on process and technique. But the best in the business...
By Rick Hunsicker, Vice President Sales Services – Western Division The beauty of a Life Plan Community is that as a resident needs more care, they can easily move to higher levels of care. However, one of the biggest missed opportunities is the reverse: residents...
By Susan Dolton, Vice President of Sales Services Leaders of Life Plan Communities know the importance of a CRM (customer relationship management system) as it relates to tracking sales leads for independent living. But, they often overlook how CRM software can also...
By Rick Hunsicker, Vice President Sales Services – Western Division In about 1995 I was visiting a brand new assisted living community in Albuquerque, New Mexico, since it would be competing with the community I was working with in town. Back then, most of the...
By Rick Hunsicker, Vice President Sales Services – Western Division How do you welcome new residents to your community? It’s not uncommon for seniors to feel lost and alone when they first move into a new community. All the people, places and activities are brand-new...
By Rick Hunsicker, Vice President Sales Services – Western Division If you’re looking for ways to improve your senior living website in 2017, consider these three points about your “Schedule a Tour” call to action: 1. “Schedule a Tour” may require too high of a...
By Rick Hunsicker, Vice President Sales Services – Western Division Senior Living Sales Objection: “Your price is too high” Let’s continue on with the price objection. What if someone says, “We like your community, but we think your price is just too high”? You’ve got...
By Rick Hunsicker, Vice President Sales Services – Western Division Senior Living Sales Objection: “We just need to think about it” So this couple says, “This is a very nice place, and you’ve been very helpful, but we’re just not ready.” The couple leaves, and the...
