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The Principle of Authority

The Principle of Authority

By Tom Mann, Principal, Executive Vice President For my last several blogs, I have been discussing The Principles of Influence, as taught by Dr. Robert Cialdini, and how these principles apply to selling to seniors. Thus far, we have covered two of the six...

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The “Life Plan Community” Movement is Picking up Steam!

The “Life Plan Community” Movement is Picking up Steam!

By Rob Love, President, CEO It’s been nearly a year since ‘Life Plan Community’ was unveiled at LeadingAge in Boston as the new brand category name for continuing care retirement communities (CCRCs), and I’m both pleased and excited to see the significant traction the...

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Does Your Contract Have an “Eminent Domain” Clause?

Does Your Contract Have an “Eminent Domain” Clause?

By Rob Love, President I was talking with the CEO of a Life Plan Community recently, and he told me how his community’s master planning process had come to a screeching halt. He had spent months working with an architect and a development consultant to create options...

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Striving for Zero Lost Revenue in Your Retirement Community

Striving for Zero Lost Revenue in Your Retirement Community

By Tom Mann, Principal, Executive Vice President A recent report from the National Investment Center for Senior Housing & Care (NIC) on retirement community occupancy levels stated that the average senior housing properties occupancy rate for the second quarter of...

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The Principle of Consistency

The Principle of Consistency

By Tom Mann, Principal, Executive Vice President In our last blog, I talked about the power of listening. Selling to boomers or seniors? Here’s what a good friend of mine, Dick Ambrosius advises, “The three steps to moving the prospect quickly through the sales cycle:...

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Is Your Sales Team Really Listening?

Is Your Sales Team Really Listening?

By Tom Mann, Principal, Executive Vice President Sales and marketing techniques for selling to boomers, seniors, and the mature market. Being a good husband, wife, friend, or marketer is all about the process of discovery. And TRUE discovery comes from conversation...

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Death of the Continuing Care Retirement Community … or CCRC

Death of the Continuing Care Retirement Community … or CCRC

By Tom Mann, Principal, Executive Vice President I am about to make myself some enemies. At Love & Company, we believe that marketing your retirement community as Continuing Care Retirement Community is a very poor decision (note: there are rare exceptions to this...

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