The Principle of Liking is a Key to Senior Housing Sales Success

By Tom Mann, Principal, Executive Vice President

Gray parrot standing on a human index finger.Selling to boomers or seniors? In the last blog of this series, we talked about The Principle of Consistency. Today, we’re going to talk about The Principle of Liking.

People are ready to be persuaded by people they like…aside from the staples of life, people don’t buy products, they buy relationships! This is especially true when selling to the mature market. Levels of liking go up as people become more certain that we are listening. That’s why people find the beginning of new relationships SO intoxicating. Because the other person is still so engrossed with you.

Good listeners parrot back what the customer has said. For example, a salesperson selling apartments in an active 55+ retirement community or Life Plan Community might say, “So when you say you are looking for a two-bedroom apartment home, if I heard you correctly, you’re looking to use the second bedroom as a den. Is that correct?”

And research has shown that the closer and more exactly you parrot back what the prospect has said, the higher the level of liking. Why does this work? Because it requires true listening. Plus, as a forced discipline it will actually improve your listening skills! After all, who’s the most interesting and important person in the world to most people? That’s right, themselves!

Next up, The Principle of Authority.

Source: Influence at Work

For more information on how to improve your sales team, call Tim Bracken at 410-207-0013 (Eastern Region), or Rick Hunsicker at 215-906-3801 (Western Region).

Attending LeadingAge Ohio? Be sure to attend our session (4E), “Using Marketing to Drive Long-Term Planning” on Thursday, September 8 at 8 a.m. The presentation will be led by Chris Carruthers and Tim Bracken. Visit page 15 of the conference brochure for a full description of the session.

Latest Insights
Your Entrance Fees are WAY Low. Here’s How to Fix That.

Your Entrance Fees are WAY Low. Here’s How to Fix That.

Presenters: Rob Love, President/CEO Tommy Brewer, Senior Managing Director, Ziegler How do you reconcile the pressing need for financial sustainability in Life Plan Communities with the discomfort many feel about raising entrance fees? The answer lies in strategic...

Real Estate Market Update: First Quarter of 2025

Real Estate Market Update: First Quarter of 2025

As we moved through the first quarter of 2025, the real estate market continued to face challenges and shifts. Existing-home sales for all housing types (including condos) have slowed by 2.4% compared to one year ago. Despite this slowdown, the median existing-home...